FAQs - Brain Farm

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Frequently Asked Questions

Q: How do I check the status of my order?

A: We ship orders placed Monday-Friday the same day. Orders placed on Saturday or Sunday will ship Monday morning. Once you order has been shipped, you will receive a notification including a tracking number through email provided during checkout. If an order update was not received, please reach out to us at shopbrainfarm@gmail.com and we will provide a response within 24 hours!

Q: How long does shipping take?

A: We ship all U.S. orders with 2-3 day Express shipping! International orders depend on the type of shipping method selected during checkout.

Q: Do you ship Internationally?

A: Yes! We ship worldwide.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: Is a quality guarantee provided for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We also offer a lifetime warranty on all Brain Farm Wallets.

Q: How can I get in contact with you?

A: We handle customer service through email. Send us an email at shopbrainfarm@gmail.com with any questions or concern that you have.